55bwm Privacy Policy

1Introduction

55bwm ("55bwm," "we," "us," or "the Platform") operates the online gaming website at 55bwm.club and provides related gaming services to players in the Philippines. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, whether as registered players or as casual visitors to our website.

This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, the measures we take to protect it, and the rights you have in relation to your personal data.

This Policy applies to all personal data processed by 55bwm in connection with the use of the 55bwm website, mobile interface, customer support channels, and promotional communications. By accessing the Platform or creating a 55bwm account, you acknowledge that you have read and understood this Policy.

2Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 55bwm is the personal information controller in respect of the personal data described in this Policy. 55bwm determines the purposes and means of processing your personal data.

55bwm has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection law and responding to data subject requests. Contact information for the DPO is provided in Section 15 of this Policy.

3Data We Collect

Depending on your interaction with 55bwm, we may collect the following categories of personal data:

3.1 Identity and Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (for age verification — must be 21 years or older);
• Residential address;
• Philippine mobile number;
• Email address;
• Government-issued ID number and ID document (for KYC purposes).

3.2 Financial Data

• GCash account number or Maya wallet identifier (where used for transactions);
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals;
• Transaction history including deposits, withdrawals, and game wagers;
• Source of funds documentation where required by PAGCOR regulations.

3.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation patterns within the Platform;
• Game activity logs including games played, bet amounts, and session timestamps;
• Login history and access timestamps.

3.4 Communications Data

• Records of customer support chat sessions, emails, and support ticket history;
• Records of any complaints or dispute submissions;
• Marketing preference records and consent history.

3.5 Responsible Gaming Data

• Self-exclusion requests and their duration;
• Deposit, loss, and session limit settings;
• Problem gambling indicators identified through platform analytics.

4How We Collect Your Data

55bwm collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, or contacting customer support;
• Automated collection: Data collected automatically when you access the Platform, including via cookies, pixel tags, and server logs (see Section 9);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud systems; payment processing data from GCash, Maya, and banking partners;
• Regulatory sources: Where required by PAGCOR regulations, data may be verified against government databases or shared with PAGCOR compliance systems.

5How We Use Your Data

55bwm processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 55bwm account; verifying your identity and age; managing your login credentials and account settings;
• Service delivery: Processing deposits and withdrawals via GCash, Maya, and Philippine banking channels; enabling access to all games and betting markets; crediting winnings to your account;
• Legal and regulatory compliance: Fulfilling KYC and anti-money laundering (AML) obligations; reporting to PAGCOR as required; retaining records for the periods prescribed by Philippine law;
• Fraud prevention and security: Detecting and investigating suspected fraud, abuse, money laundering, or Terms violations; protecting the integrity of the Platform and other players;
• Customer support: Responding to inquiries, resolving complaints, and handling disputes; maintaining support interaction records;
• Responsible gaming: Monitoring play patterns for problem gambling indicators; administering self-exclusion and limit tools; fulfilling duty-of-care obligations;
• Platform improvement: Analyzing usage data to improve game selection, interface design, and performance; understanding player preferences to improve the 55bwm experience;
• Marketing (with consent): Sending promotional offers, bonus notifications, and event announcements to players who have opted in to marketing communications. You may withdraw consent at any time via account settings.

6Legal Basis for Processing

55bwm processes personal data on the following legal grounds under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform the agreement with you — account registration, transaction processing, and game delivery;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering laws, and other applicable Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and optional features, where you have provided freely given, specific, and informed consent.

7Sharing Your Data

55bwm does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Game providers: Game studios (such as JILI, Pragmatic Play, Evolution Gaming) receive limited technical data necessary to deliver game sessions. These providers are contractually bound to process data only for game delivery purposes;
• Payment processors: GCash, Maya, Philippine banks, and other payment service providers receive transaction data necessary to process deposits and withdrawals;
• KYC and compliance services: Identity verification and AML compliance service providers process identity documents under strict data processing agreements;
• Regulatory authorities: PAGCOR and other competent Philippine government authorities where disclosure is required by law, regulation, court order, or regulatory direction;
• Fraud prevention services: Anti-fraud and security service providers operating under data processing agreements;
• Professional advisors: Legal, audit, and financial advisors under confidentiality obligations where necessary for business operations.

All third parties who process 55bwm player data are required to implement appropriate technical and organizational measures to protect that data and to process it only for the specified purpose.

8Data Retention

55bwm retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable Philippine legal and regulatory requirements. Specific retention periods include:

• Account and identity data: Retained for the duration of the account and for a minimum of five (5) years following account closure, as required under Philippine AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with PAGCOR and AMLC record-keeping requirements;
• Game activity logs: Retained for a minimum of three (3) years following the relevant gaming session;
• Customer support records: Retained for three (3) years following the resolution of the relevant support interaction;
• Marketing consent records: Retained for the period of consent and for one (1) year following withdrawal of consent;
• Self-exclusion records: Retained for the duration of the exclusion and for five (5) years following its expiry.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 55bwm's data lifecycle management procedures.

9Cookies & Tracking Technologies

55bwm uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session management, login persistence, and security tokens. These cannot be disabled without impairing Platform functionality;
• Performance cookies: Collect anonymized data about how players use the Platform — which pages are visited, how long sessions last, and where errors occur — to improve Platform performance;
• Functional cookies: Remember your preferences such as language settings and game lobby layout;
• Analytics cookies: Used to analyze aggregate usage patterns for Platform improvement. Data collected is anonymized at the earliest practicable point.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using certain Platform features. 55bwm does not use cookies for cross-site advertising or behavioral profiling for third-party marketing purposes.

10Data Security

55bwm implements technical and organizational security measures proportionate to the risks associated with the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the Platform;
• Encryption at rest for sensitive personal and financial data stored in 55bwm systems;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing;
• Intrusion detection and real-time threat monitoring;
• Incident response procedures compliant with NPC breach notification requirements.

11Your Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to personal data held by 55bwm:

• Right to be informed: The right to know that your data is being collected, the purposes for collection, and how it will be used — which this Policy fulfils;
• Right of access: The right to request a copy of the personal data 55bwm holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where processing is no longer lawfully justified, subject to our regulatory retention obligations;
• Right to object: The right to object to processing of your personal data for specific purposes, including marketing communications;
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the 55bwm Data Protection Officer using the contact information in Section 15. We will respond to rights requests within fifteen (15) business days. We may request identity verification before processing your request.

12Children's Privacy

55bwm's services are strictly restricted to individuals who are at least 21 years of age in compliance with Philippine law and PAGCOR regulations. 55bwm does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the relevant account, void all associated wagers and balances, and delete the personal data collected.

If you believe that a minor has provided personal data to 55bwm, please contact us immediately at the details in Section 15 so that we can take appropriate action.

13International Data Transfers

55bwm is a Philippine-market platform and processes the majority of player data within the Philippines. Where it is necessary to transfer personal data to service providers or game studios located outside the Philippines — such as international game content providers or cloud infrastructure providers — 55bwm ensures that such transfers are conducted in compliance with the Philippine Data Privacy Act, including through appropriate contractual safeguards.

55bwm will not transfer personal data to countries or entities that do not provide an adequate level of data protection without implementing appropriate safeguards such as standard contractual clauses or equivalent data processing agreements.

14Changes to This Policy

55bwm reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated through the Platform or via email to registered players before the changes take effect. The date of the most recent revision is indicated at the top of this Policy.

Your continued use of the 55bwm Platform following the publication of a revised Policy constitutes acceptance of the updated terms. If you do not agree with any changes to this Policy, you must cease using the Platform and may request account closure.

15Contact & Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact 55bwm's Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that 55bwm has failed to handle your personal data in compliance with the Data Privacy Act. The NPC may be contacted through official Philippine government channels.